QAS International

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Customer Feedback Systems

How does your business obtain customer feedback? Do you know what they think about your products and services? If just one in every 26 unhappy customers tell 10 and those 10 tell 5 then an average of 1,560 people may hear about the negative feedback.

Customer Feedback Systems

QAS Consultants can work with your organisation to establish an effective Customer Feedback Systems and response process that includes root cause analysis and establishes timely and prompt corrective actions to eliminate the problem from recurring.

By identifying each customer feedback opportunity and customising electronic feedback forms that automatically calculate feedback scores, we can tailor a multi-channel proactive customer feedback system that captures your customers’ perceptions allows you to take action before the customer reaches the point of no return.

Our Customer Feedback Systems:

  • Are web-based
  • Include both complaints (negative feedback) and compliments (positive feedback)
  • Quick to customers to complete – high response rate
  • Provide additional fields based on the nature of the feedback letting the customer provide additional information if they want to
  • Automatically calculate metrics and KPIs and compile management reports to measure performance and set goals
  • Include response process for managing responses
  • Provide a Corrective Action system

QAS International can give your customers a voice we look forward to speaking with you.

Contact Us Today

If you’d like more information, or to request a Quick Quote please use the form to the right and one of our consultants will contact you within one business day. Alternatively you are welcome to contact us directly on 1800 676 910 or by emailing contact@qasinternational.com.

We look forward to hearing from you and answering any questions you may have.

External Site: Click Here for more information on Customer Service and Customer Feedback 

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  • AUDITING AND GAP ANALYSIS

    Gap Analysis of Existing Management Systems against Standards

    ENSURING CONFORMITY AND COMPLIANCE

    Auditing & Gap Analysis
  • CERTIFICATION SERVICES

    We do not offer Certification services; however, we can refer you to a JASANZ Accredited Certification Body for you to get a quotation.  

    WE ONLY RECOMMEND JASANZ ACCREDITED CERTIFICATION BODIES

    Management System Solutions for Organisations
  • CONSULTANCY SERVICES

    Experienced, Qualified, Professional ISO Consultants with experience across diverse industries

    100% CERTIFICATION SUCCESS RATE FOR OVER 30 YEARS

    ISO MANAGEMENT SYSTEM DESIGN & MAINTENANCE

QUICKLINKS TO WHAT WE DO

ISO 9001 Quality Management
ISO 45001 Health & Safety
ISO 14001 Environment
ISO 50001 Energy Management
ISO 55001 Asset Management
ISO 17025 Testing & Calibration
ISO 27001 Information Security
ISO 22000 HACCP Food Safety

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